OriginRouter AppDiagnostics and support

Diagnostics and support

Diagnostics verifies the App version, service addresses, account state, and preferences. Log export filters lines that may contain credentials or account secrets; review the preview before sending diagnostic data.

View diagnostics

Open Settings > About > Diagnostics. It includes:

  • App version, build number, package, and platform.
  • Control, Chat, SSO, AI Server, and Memory service addresses.
  • Sign-in state, user ID, and session source.
  • Theme, language, and timezone.

Access tokens, refresh tokens, Authorization headers, and device grant IDs are intentionally not shown.

Export logs

Open Settings > About > Export logs. The page previews recent filtered logs and shows the original and retained line counts. You can copy the filtered content or export a file and copy its path.

The filter removes lines likely to contain credentials and account secrets, but it cannot guarantee that third-party command output contains no sensitive text entered by the user. Review the preview and remove unrelated information before sending it.

Contact support

Include:

  1. The affected platform and App version.
  2. Stable reproduction steps.
  3. Expected and actual results.
  4. Relevant diagnostic fields and reviewed filtered logs.

Diagnostic exports must not contain API keys, Local API tokens, refresh tokens, full Authorization headers, or personal chat content.

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